Lisbon, 2 March 2010 Vodafone Portugal is once again the operator with the best performance in mobile voice calls, according to the latest service quality survey of the three mobile operators networks carried out by ANACOM (the National Communications Authority). This classification is the result of the combination of the good performance of Vodafones 2G and 3G networks across a range of indicators analysed by ANACOM, such as coverage, call setup success rate, dropped call rate and call quality.
In the thousands of calls made by ANACOM in November 2010 in major urban areas and road corridors in mainland Portugal, Vodafone’s network was the one that managed to set up and successfully complete the highest percentage of voice calls in the tests (98.1%), even better than the results of last years survey (96.7%).
Another indicator analysed by Anacom was the time it takes to set up a call. On this indicator also, Vodafone has the best performance of the three operators tested, with calls being set up in the least time on its network.
These results confirm the robustness and reliability of Vodafones network, which were previously demonstrated by the findings of the latest National Customer Satisfaction Index, published by ANACOM in 2010, which showed that Vodafone customers have the greatest satisfaction with the network coverage of their operator.
The Anacom survey of the quality of services and communications networks can be viewed at www.anacom.pt/render.jsp?contentId=1066409.